Agentic AI System Applications for Enterprises

By Justin Chen · May 26, 2025

Agentic AI systems, characterized by their autonomy, adaptability, and goal-driven behavior, are rapidly transforming enterprise operations. Companies are increasingly adopting agentic AI by internally optimizing workflows and decision-making as well as externally enhancing customer experiences and market responsiveness. Through techniques such as intelligent process automation (IPA), knowledge management, etc., agentic AI is making a significant impact in enterprises, along with leading software providers and their unique offerings.

Intelligent Process Automation

One of the most prominent internal uses of agentic AI in enterprises is Intelligent Process Automation, where AI agents autonomously manage and optimize complex business workflows. These systems go beyond traditional robotic process automation (RPA) by incorporating decision-making capabilities and adaptive learning to handle exceptions and dynamically adjust processes.

UiPath stands out in this field, offering a platform that integrates agentic AI with RPA to automate end-to-end business processes. UiPath’s AI Fabric enables enterprises to deploy AI models that can interpret unstructured data, make decisions, and trigger appropriate actions without manual intervention. Its differentiator lies in seamless integration with existing IT infrastructure and strong support for continuous learning, allowing workflows to evolve with changing business conditions.

Automation Anywhere is another major player, with a focus on embedding cognitive agents that manage complex workflows involving document processing, compliance checks, and cross-departmental coordination. Its Bot Insight analytics provide real-time process insights, empowering enterprises to refine automation strategies proactively.

Customer Engagement and Support

Externally, agentic AI is revolutionizing customer service by powering intelligent virtual assistants and chatbots that handle interactions autonomously while adapting to customer needs. Unlike scripted bots, agentic AI assistants maintain contextual awareness and learn from interactions to improve service quality over time.

IBM Watson Assistant offers one of the most sophisticated agentic AI platforms for customer engagement. Watson Assistant offers strong performance in natural language understanding and multi-turn conversations, with seamless escalation to human agents—backed by enterprise-grade reliability and integration flexibility. Its standout features include Watson Orchestrate integration which triggers business workflows across enterprise systems, and auditable AI decision-making, making it especially valuable in regulated industries that require transparency and compliance.

LivePerson is another leading provider specializing in AI-powered conversational agents for retail and financial services. Their platform emphasizes proactive engagement—agentic AI can initiate conversations based on customer behavior signals, predict needs, and recommend products or solutions dynamically, creating a more engaging customer experience.

Enterprise Knowledge Management

Managing vast amounts of corporate knowledge and making it accessible is a critical challenge for large enterprises. Agentic AI-powered knowledge assistants autonomously retrieve, summarize, and update relevant information, enabling employees to get accurate answers quickly without human mediation.

Microsoft Viva Topics uses agentic AI to scan enterprise documents, emails, and meetings to automatically organize content into topic pages. Its differentiator is deep integration with Microsoft 365 apps, making knowledge access seamless within daily workflows.

Salesforce Einstein also provides agentic AI capabilities within its CRM ecosystem, delivering intelligent insights and recommendations by autonomously analyzing customer data, sales trends, and support tickets. Einstein’s key strength lies in its deep integration with the Salesforce ecosystem, enabling predictive insights, opportunity scoring, and automated recommendations directly within sales, service, and marketing workflows.

IT Operations and Cybersecurity

Agentic AI is increasingly deployed in IT departments to autonomously monitor infrastructure, detect anomalies, and remediate threats. These systems reduce downtime and bolster security by acting faster than human teams could.

Splunk Phantom offers a security orchestration platform that combines agentic AI with automated playbooks to identify and neutralize cyber threats in real-time. Splunk Phantom stands out for its native integration with Splunk’s SIEM platform and its flexible, visual playbook editor that enables security teams to build and customize automated workflows for incident response at scale.

Moogsoft focuses on AI-driven IT operations management, where its agentic AI detects anomalies across systems, prioritizes incidents, and even predicts outages before they occur. This proactive approach minimizes disruptions and improves system reliability.

Conclusion

In summary, agentic AI is reshaping enterprise operations through intelligent automation, customer engagement, knowledge management, and IT security. Leading software companies like UiPath, IBM, Microsoft, and Splunk provide platforms with unique features that empower enterprises to operate more autonomously, adaptively, and efficiently. As these technologies mature, agentic AI will become central to enterprise digital transformation strategies, driving innovation and competitive advantage.